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I love my iPhone! Have I ever told you that? Well I do. It is my favorite high tech gadget and tool ever.
But yesterday I was very frustrated with Apple. I went to upgrade the software to the new 2.0, and 20 minutes later when it should have been complete, I had a basically dead phone. All the iPhone could do was dial emergency numbers. All my data was unaccessible and I could not do a thing. I called Apple, was on hold for 45 minutes, and then told try again to re-sync in 24 hours. Unacceptable. I asked to speak to a supervisor. I got hung up on. I tried calling back and got a message that there were no customer service reps available and to try again later. So I waited and kept trying to update my phone. After a whole morning of waiting, I called Apple and finally was allowed to be on hold. When I got to speak to a CS Representative, he told me that I was not alone and that this day was not going as planned. He said I could have AT&T forward my phone to my home. What? How does that help me get to my contacts, calender and phone on the road?
The good news, by 4:30PM, I finally caught a window with itunes and was able to get the phone re-activated so I could use it. And I downloaded some apps from the new app store. And I played. And now I love my iPhone again. But I do realize that even the so called “perfect company” can mess up every once in a while.
So here is the article I was quoted in – online and in print. Here is a screen shot since they may take it off line in a few weeks.
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Wow.Jodi. That is cool that you were quoted! I heard about all the troubles they were having with the new phone! A couple of my friends waited in line.. only to have to wait all day to use it! Glad you finally were able to activate the phone!