iPhone frustration | I was quoted in the Detroit Paper and online

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I love my iPhone!  Have I ever told you that?  Well I do. It is my favorite high tech gadget and tool ever.

But yesterday I was very frustrated with Apple.  I went to upgrade the software to the new 2.0, and 20 minutes later when it should have been complete, I had a basically dead phone.  All the iPhone could do was dial emergency numbers.  All my data was unaccessible and I could not do a thing.  I called Apple, was on hold for 45 minutes, and then told try again to re-sync in 24 hours.  Unacceptable.  I asked to speak to a supervisor.  I got hung up on.  I tried calling back and got a message that there were no customer service reps available and to try again later.  So I waited and kept trying to update my phone.  After a whole morning of waiting, I called Apple and finally was allowed to be on hold.  When I got to speak to a CS Representative, he told me that I was not alone and that this day was not going as planned.  He said I could have AT&T forward my phone to my home.  What?  How does that help me get to my contacts, calender and phone on the road?

The good news, by 4:30PM, I finally caught a window with itunes and was able to get the phone re-activated so I could use it.  And I downloaded some apps from the new app store.  And I played.  And now I love my iPhone again.  But I do realize that even the so called “perfect company” can mess up every once in a while.

So here is the article I was quoted in – online and in print.  Here is a screen shot since they may take it off line in a few weeks.

Jodi Friedman, MCP Actions

Jodi Friedman is the founder of MCP Actions. She designs popular Photoshop actions and teaches Photoshop to photographers across the globe.

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